I have a MS EXCEL (built with Excel 2007) pivot file which connects to a MS ACCESS database (built with Access 2007) and a couple of users are getting an error message that reads 'could not find installable ISAM' when trying to refresh. I have hundreds of users using this file and refreshing without issues so I dont believe it has anything to do with the connection string. Everyone is running Windows 7 and either Office 2007 or 2010. It works for both versions, except for these 3 people. What could possibly be missing on these users machines? 64 bit windows supports 32 or 64 bit Office. Currently, only 2010 and 2013 come in 64 bit versions, so if they had Office 2007, it was certainly 32 bit.
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Access Isam Error
I was expecting that to clear it up. I would not bother with other updates until we figure it out.
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For Office 2010 only, help, about will tell you which version is installed. In the meatime, I'll see if I can't think of something else. I'd like you to try this: 2007 Office System Driver: Data Connectivity Components which I believe will straighten things out.
Pcchips a13g+ v3.0 motherboard. It's not an office service pack, but of JET and all the ISAM drivers. If it won't install because it there are newer versions of the files involved, then do: Description of Office Access Runtime and Data Connectivity Components 2007 SP3 There is by the way SP3 out for Office 2007, but I'm not sure what your environment is and if you'd be allowed to install that.
The two above are just data connectivity (basically JET and it's componets) and won't upset anything else. SP3 for Office is here BTW: The 2007 Microsoft Office Suite Service Pack 3 (SP3) What I'm trying to do is find something that will force a re-write of the registry entries and re-register the DLLs involved with changing as little as possible. It it were me, I'd be doing a complete un-install of Office 2007, then manually deleting registry entires, and finally a re-install. But let's see if we can't get at it with one of the above.
Well that's a bummer. Not sure what to tell you from here.
An un-install/re-install is all that's left to try really. Just to double check on something, you said: 'I have a MS EXCEL (built with Excel 2007) pivot file which connects to a MS ACCESS database (built with Access 2007) and a couple of users are getting an error message that reads 'could not find installable ISAM' when trying to refresh. ' Do they get the error all the time, or just sometimes?
Scenario - we have many Excel files that were made in Excel 2007 that have data connections to Access databases. They work fine as is on a file share with read access for the greater audience. If anyone with Excel 2010 opens the Excel file, saves it (no changes made) the 2007 users cannot open the file any longer, they receive the error Could Not find installable ISAM error. We can still open the files in Excel 2010 and if we give the 2007 user Write access to the file share, it starts to work.
Are you connecting using DAO? Office 2010 uses a different DAO library so I'm guessing that you are seeing the classic version issue: Open in a newer version - Upgrades references. Now open in original version - Error (can't be forward compatible). Try keeping 2 versions of the workbook if that's feasible, and get users on 2010 to use their own dedicated version. DenisNo, we aren't using DAO and keeping different version of the file won't work. There are hundreds of users but thanks for the suggestion and quick reply! Actually, thinking about it I have always given users read/write access to the share folder.
It is pretty well a requirement, because when you open a copy of Access you create a lock file. That lock file can't be created in a read-only environment, and the database won't open. Can't find installable ISAM is a sign that you may have corruption lurking in your system. It is certainly one of the diagnostics but can occur for other reasons. And Office 2010 is not as backward compatible as you would expect. Part of this is due to VBA undergoing a language revision, from 6 to 7, which results in a different registry location. We've been working with some Microsoft techs and they said the same thing about read/write access and they were actually shocked our 2007 users can access the files even before we brought 2010 into the picture.
I was going to try and have the connection to a.xls instead of the Access database to see if that made a difference. ISAM error occurs on every 2007 machine that tries to open the file saved by a 2010 user so we didn't think it was corruption but like you indicated a compatibility issue. I'll read that article. I appreciate the responses. I was hoping for a 'workaround' but maybe making the file share(s) read/write is our only option.